Terms of Service

By creating an account, signing in, or using House NEL, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18, and old enough to enter a binding agreement where you live. If you use House NEL on behalf of your family, you confirm that you may do so.

House NEL is a private family archive. It lets you record interviews with relatives, keeps the recordings and their transcripts, and uses an AI assistant, Nel, to conduct interviews, draw out stories and family connections, and answer questions from your own records. It also lets you create memorial pages and keep notes on where important family paperwork is held.

The service is still being developed. Features may change, be limited, or be withdrawn, and the service may at times be unavailable.

You are interacting with an artificial intelligence system. All voice sessions are recorded and transcribed by AI.

Nel, the interviewer and assistant in House NEL, is software, not a person. When Nel speaks on a phone call or in the app, the voice is computer-generated. What Nel writes, including transcripts, summaries and answers, is produced by AI and may contain mistakes.

Before a microphone is switched on, the app shows a notice that recording is starting. By continuing, you confirm that everyone taking part has agreed to be recorded. Some places require the consent of every person in a conversation; it is your responsibility to follow the law where you and they are.

• Give accurate information when you sign up, and keep your sign-in details to yourself. You are responsible for what happens under your account.
• The person who creates a House is its founder and is responsible for who is invited into it and for what is recorded in it.
• Record another person only with their knowledge and agreement, and follow the law on recording conversations where you and they live.
• Do not use the service to break the law, to harass anyone, to store material you have no right to store, or to try to reach another House's data.

We may suspend or close an account that breaks these terms. You may stop using the service at any time, and you can delete your account and all of your House's data from Settings.

Your stories are yours. You and your family keep all rights in the recordings, transcripts, stories, photographs and everything else you put into your House. We claim no ownership of them.

You give us permission to store, process and display that content only as needed to run the service for your House, including sending it to the processors named in our Privacy Policy. That permission ends when the content is deleted.

The House NEL name, design and software belong to us. These terms do not give you rights in them beyond using the service.

House NEL is intended for use by adults (18+). We do not knowingly collect personal information directly from children under 13. Founders are responsible for obtaining consent for any family members who appear in recordings.

Nel is an AI and can be wrong. Transcripts, summaries, extracted names, dates and family ties, and Nel's answers may contain mistakes or omissions. Check anything important against the original recording.

Not legal or financial advice. Nothing in House NEL, including the succession and paperwork features and anything Nel says, is legal, financial, tax or medical advice. It is not a will and does not create or record any legal right. Speak to a qualified professional before making decisions about an estate, property or money.

Keep your own copies. We work to keep your archive safe, but we cannot promise it will never be lost or unavailable. Export or otherwise keep copies of anything you cannot afford to lose.

The service is provided as it is, without warranties of any kind, to the extent the law allows. To that same extent, we are not liable for indirect or consequential loss, or for loss of data, arising from your use of the service. Nothing in these terms limits liability that cannot be limited by law.

These Terms shall be governed by the laws of the State of New York.

We may update these terms. When we do, we will change the date at the top, and continuing to use the service means you accept the updated terms.

Contact the person who runs your House NEL service, who gave you access to it.